Admin & Support, Workforce Management and Planning (12 Months Contract) - SPX Express

Department Operations

LevelEntry Level

LocationKuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist with all aspects of SPX’s in-house/in-source couriers, including recruitment, onboarding, attendance, performance management, payroll and disciplinary processes.
• Collaborate across internal and external stakeholders to ensure seamless project continuity and execution
• Identify and resolve operational challenges and develop effective solutions
• Support the improvement and optimization of existing project processes & workflows
• Maintain accurate and updated records for all relevant trackers
• Perform ad-hoc tasks as requested by the department head or reporting line

Requirements:

• Excellent communication & interpersonal skills both verbal and written to both internal and external stakeholders
• Able to work independently in a complex and diverse environment
• Well-versed with Microsoft Office tools (Excel, Powerpoint, Word etc)
• Excellent command of English, ability to converse fluently in other languages (e.g. Bahasa Melayu) is preferred.
• Bachelor's Degree in Business, Supply Chain Management or relevant disciplines is preferred. Others with transferrable skillsets are also welcomed to apply.