Admin and Operations Administrator
# Admin and Operations Administrator **Grange Management Holdings Limited** · Ingatestone CM4 0GB · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role About the Role We are looking for a highly organised and detail-focused Admin & Operations Administrator to join our team. This is a varied role supporting the day-to-day administration of our retail operations, EPOS system, website, distribution and customer orders. You will work closely with the warehouse and management teams to ensure stock records are accurate, orders are processed efficiently, customers receive excellent service and administrative processes are kept up to date. The successful candidate will be organised, reliable and confident managing multiple tasks, with excellent attention to detail and strong written and verbal communication skills. Due to the location of the office, a full driving licence and access to a vehicle are required. Key Responsibilities EPOS & Stock Administration Assist with booking stock into the EPOS system. Investigate and resolve stock discrepancies in a timely manner. Manage and maintain product information on the EPOS system, including adding new products, removing obsolete products, identifying and managing duplicate products, updating product barcodes, updating product descriptions, Processing price increases, making stock adjustments, updating product imagery and managing sales and promotional pricing. Assist with stocktakes when required. Carry out monthly reconciliations of items held in storage to our payment system and chasing any outstanding payments. Maintain accurate administration and records for all storage items. Set up customer payments for items in storage. Retail & Website Administration Upload product imagery to the EPOS platform and ensure images are displayed correctly on the website. Create and update online product listings via the EPOS system. Process and administer customer returns for the retail web store. Distribution & Order Administration Process customer orders received by telephone and email. Respond promptly and professionally to customer enquiries by phone and email. Produce postage and shipping labels for orders. Coordinate and track customer returns. Manage delivery issues and communicate updates to customers. Communicate orders clearly to the warehouse team and ensure orders are dispatched on time. Order and maintain appropriate levels of packaging materials. Maintain the sales tracking sheet and calculate agents’ commission. Send supplier statements and follow up on overdue invoices. Set up new customer accounts. Raise purchase orders as required. Monitor stock levels and highlight re-order requirements to management. Manage stock and administration on shopify Marketing & Communications Support Prepare and distribute marketing materials relating to: new price lists, incoming shipments, new stock items, Promotions and sales activity. Assist with preparations for trade shows and other events when required. General & Ad Hoc Administration Maintain servicing schedules for shop maintenance. Scan, organise and file paperwork and records. Provide general administrative and operational support to the wider team as required. Skills & Experience Essential At least 1 year’s previous experience in an administration or operations role. Excellent written and verbal communication skills. Must be confident speaking to customers on the phone. Proficient in Microsoft Excel. Strong organisational skills Excellent attention to detail and accuracy. A proactive and reliable approach to work. Ability to work independently while also contributing effectively as part of a team. Desirable Previous experience in a customer service role. Previous experience using an EPOS system. Experience working within a retail, distribution or stock-based environment. What We Offer £14.50 per hour Monday–Friday, 9:00am–4:00pm (1 hour unpaid lunch break) 20 days’ annual leave plus bank holidays 8% company pension contribution Private healthcare after successful completion of probation Discretionary annual bonus after 1 years’ service Holiday buy and sell scheme Pay: £14.50 per hour Expected hours: 35.0 per week Application question(s): Why do you think you would be a good fit for this role? Experience: Administrative: 1 year (required) Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-22, источник — Indeed.