ADC Engineer I, Amazon Dedicated Cloud Engineering - Support Engineering

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

The U.S. Intelligence Community runs some of the most demanding workloads in the world - and they run on AWS. As these agencies expand their cloud footprint they need engineers on the ground who can keep critical infrastructure operating around the clock. We're growing our ADC Engineering team to meet that demand.

As an ADC Engineer I you will operate and maintain the cloud infrastructure that underpins classified missions across the Intelligence Community. You'll work with some of the largest and most complex distributed systems ever built - monitoring health responding to operational events and executing runbooks to keep services available and performant. When something isn't working right you're the one who spots it troubleshoots it and drives it to resolution or escalates it before it becomes customer-impacting.

This role is hands-on-keyboard from day one. You'll build a strong foundation in Linux systems networking and AWS cloud services while working alongside experienced engineers who have operated at this scale for years. You'll learn to think critically about operational risk identify process gaps and contribute to the reliability of systems that matter at national scale.

This is a shift work position. This team works 24/7 operations and may require you to work some nights and/or weekends.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that after start the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

• Monitor and maintain the operational health of large-scale distributed cloud infrastructure supporting classified customer workloads.
• Execute defined operational runbooks and tasks on schedule ensuring consistent and reliable service delivery.
• Troubleshoot system-level issues across Linux environments networking layers and AWS cloud services - resolving problems or escalating them before they become customer-impacting.
• Identify defects in technical implementations and flag availability performance or maintainability concerns to senior engineers.
• Recognize ineffective processes and recommend improvements that reduce operational toil and strengthen system reliability.
• Assess operational risk in real time avoiding unnecessary risk-taking while balancing the urgency of live production environments.
• Document findings incident timelines and remediation steps to support knowledge sharing across the team.

A day in the life Your shift starts with a handoff from the outgoing team - reviewing open tickets active alarms and recent deployments. From there you're monitoring dashboards responding to operational events and working through your task queue. Some shifts are steady: patching systems running health checks closing out routine maintenance. Others move fast when an alarm fires and you're pulling logs isolating the issue and coordinating with service teams to restore service.

Between incidents you're building your skills - studying system architecture reviewing runbooks and pairing with senior engineers on more complex troubleshooting.

About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
• 1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 3+ years of technical troubleshooting or similar experience
• 1-3 years of experience with Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.)
• Current, active TS/SCI with poly US Government Security Clearance