Account Manager – BPO Operations
# Account Manager – BPO Operations **Megabuild 101, Inc.** · Pasig · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Work Setup: Onsite – Ortigas, Pasig City Employment Type: Full-Time We are looking for an experienced and hands-on Account Manager to oversee the day-to-day operations and performance of a dedicated client account. The Account Manager will be responsible for ensuring that service levels, productivity, attendance, staffing, quality, and client requirements are consistently met. The role will work closely with Operations Management and the Support Team to ensure smooth and continuous account operations. Key Responsibilities Manage the overall day-to-day operations of the assigned account. Monitor team performance, productivity, attendance, quality, and adherence to established KPIs and client requirements. Serve as the primary point of coordination for account-related operational concerns and client requirements. Conduct team meetings, coaching sessions, performance reviews, and corrective action discussions as needed. Ensure proper staffing, scheduling, shift coverage, and operational continuity. Prepare and maintain regular operational reports and account performance updates. Identify performance gaps, operational risks, and opportunities for process improvement. Coordinate with HR, IT, Admin, and other Support Team members regarding staffing and operational requirements. Handle escalations and ensure concerns are addressed promptly. Support recruitment, onboarding, training, and deployment requirements for the account. Ensure company policies, client procedures, and account-specific processes are properly implemented. Provide Management with regular updates on account performance, staffing, risks, and significant operational concerns. Qualifications At least 2–3 years of BPO operations experience , preferably in a Team Leader, Supervisor, or Account Management capacity. Experience managing a team and monitoring KPIs, attendance, productivity, and quality. Strong leadership, coaching, problem-solving, and decision-making skills. Excellent written and verbal English communication skills. Comfortable communicating with clients and handling escalations. Proficient in Excel/Google Sheets and operational reporting. Willing to work onsite in Ortigas, Pasig City and on shifting schedules as required. Pay: From Php40,000.00 per month Work Location: In person
Наблюдалась 2026-09-20, впервые 2026-09-15, источник — Indeed.