Account Manager – B2B SaaS (Mid-Market & Enterprise Clients)

Account Manager – B2B SaaS (Mid-Market & Enterprise Clients)

Location: Peoria, AZ Employment Type: Full-Time Work Schedule: Hybrid – Monday through Thursday in office; Friday work from home Department: Sales & Customer Success Compensation: $85,000–$100,000 base salary plus performance-based bonus (total compensation of approximately $95,000–$125,000)

About the Role

We are seeking an experienced, proactive, and customer-focused Account Manager to manage and grow relationships with our medium-to-large business customers.

In this role, you will serve as the primary point of contact for an assigned portfolio of customers, ensuring they receive exceptional service, maximize the value of our software solutions, and develop long-term partnerships with our company.

This position combines customer relationship management, customer retention, and account growth . You will work closely with our leadership, development, implementation, and support teams to address customer needs, identify opportunities for improvement, and recommend additional software solutions and services that deliver measurable business value.

Our software supports businesses with complex operational workflows, including equipment rental, traffic control, asset tracking, dispatch, and related business processes. Experience in these industries is highly desirable but not required.

This role also involves occasional travel to customer locations for on-site software training, relationship-building, and business reviews, as well as participation in industry trade shows and conferences.

The ideal candidate is an excellent relationship builder with strong business acumen, technical aptitude, and the ability to independently manage customer relationships in a collaborative software company.

This position focuses primarily on managing, retaining, and expanding existing customer relationships rather than cold calling or acquiring new customers.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact and trusted advisor for a portfolio of mid-market and enterprise customers.
• Develop and maintain strong relationships with customer stakeholders, including operational managers, department leaders, and executive decision-makers.
• Conduct regular customer check-ins, business reviews, and strategic discussions to assess satisfaction, understand evolving needs, and strengthen long-term partnerships.
• Proactively identify customer concerns, declining engagement, or potential relationship risks before they become significant issues.
• Advocate for customers internally and ensure their needs receive timely attention and follow-through.

Customer Retention & Account Growth

• Take ownership of customer retention and renewal activities for assigned accounts.
• Identify opportunities to expand existing relationships through additional software modules, user licenses, features, and related services.
• Monitor customer engagement and software adoption to identify opportunities for additional training, improved utilization, and account expansion.
• Collaborate with leadership on account strategies, pricing discussions, renewals, and expansion opportunities.

Customer Training, Site Visits & Trade Shows

• Travel to customer locations as needed to provide on-site software training, support adoption, strengthen relationships, and better understand customer operations.
• Conduct engaging and effective software training sessions for customer employees, managers, and other stakeholders.
• Tailor training sessions and product demonstrations to customers' business workflows, operational requirements, and varying levels of technical experience.
• Represent the company professionally at industry trade shows, conferences, and networking events.
• Gather customer feedback and industry insights during site visits and trade shows to help guide product improvements and account strategies.

Required Qualifications

• 3+ years of experience in B2B account management, customer success, or a similar client-facing role, preferably within a SaaS, software, or IT services company.
• Demonstrated experience managing ongoing relationships with business customers, with an emphasis on retention, customer satisfaction, and account growth.
• Strong interpersonal and relationship-building skills, with the ability to communicate effectively with both operational users and senior decision-makers.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Experience conducting customer presentations, product demonstrations, or software training sessions.
• Strong problem-solving abilities and a proactive approach to customer needs and issue resolution.
• Ability to understand business workflows and explain software capabilities and technical concepts in clear, practical terms.
• Strong organizational skills with the ability to independently manage multiple customer accounts, priorities, and follow-up commitments.
• Experience using CRM or similar account management tools.
• Ability to work collaboratively across technical and non-technical teams.
• Comfortable working in a hands-on, collaborative environment where individual ownership and initiative are valued.
• Willingness and ability to travel periodically to customer locations, trade shows, and industry events, including occasional overnight trips.

Preferred Qualifications

• Experience managing medium-to-large B2B customers, including multi-location or enterprise organizations.
• Familiarity with traffic control, equipment rental, heavy equipment, fleet management, logistics, or field service industries.
• Understanding of workflows involving asset tracking, dispatch operations, rental billing, equipment utilization, crew scheduling, or related business processes.
• Experience identifying and closing upsell or cross-sell opportunities within existing accounts.
• Experience conducting customer business reviews and developing strategic account plans.
• Experience delivering hands-on software training to customers, including on-site or classroom-style sessions.
• Experience representing a company at industry trade shows or professional conferences.
• Experience working with software development or technical implementation teams.
• Familiarity with cloud-based business applications, integrations, reporting, or workflow automation.

What We Offer

• Competitive base salary of $85,000–$100,000, commensurate with experience and qualifications.
• Performance-based bonus opportunities tied to customer retention, account growth, and overall account performance.
• Hybrid work schedule: Monday through Thursday in office, Friday remote.
• Medical, dental, and vision benefits.
• 401(k) retirement plan with company match.
• Paid time off and company holidays.
• Company-paid business travel for customer visits, training, and industry events, subject to company travel policies.
• A collaborative work environment with direct access to company leadership and opportunities to make a meaningful impact.
• Opportunities for professional growth and increasing responsibility as the company expands.

Why Join Us?

You'll have the opportunity to build meaningful, long-term customer relationships while helping businesses improve their operations through technology.

Unlike account management roles focused primarily on high-volume sales activity, this position allows you to develop a deep understanding of your customers, become a trusted business partner, and directly influence their success.

You'll also have the opportunity to work directly with customers in the field, participate in industry events, and contribute valuable insights that help shape our software solutions.

We're looking for someone who takes pride in building relationships, solving problems, delivering exceptional customer experiences, and helping customers and our company grow together.

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person