Account Manager

Company Overview

About Voly

Voly is the leading software platform for the global superyacht industry. Headquartered in Cheadle Hulme, Greater Manchester, with offices in Guernsey, we’re a fast-growing, award-winning SaaS business trusted by some of the biggest names in yacht management.

What started as a simple way to manage crew expenses has grown into an end-to-end platform covering every major area of running a superyacht. Our global team of over 200 product, technical and maritime professionals includes some of the leading experts in the industry.

What we do

Voly brings everything a superyacht needs into one connected, secure platform:

• Voly Finance : yacht accounting, expenses, approvals, APA management, reporting and multi-currency FX payments
• Voly Crew : crew employment, payroll, hours, leave and compliance
• Voly Technical : maintenance, refits, new builds and interactive yacht plans, powered by Pinpoint Works and Voly Projects
• Voly Compliance : yacht registration, tonnage surveys, ownership transfers and regulatory requirements

We serve everyone involved in running a yacht, from captains, crew and pursers to management companies, owners and family offices.

Company Website: https://www.voly.com

The Role

The Account Manager role exists to build, maintain, and grow strong relationships with clients by acting as their primary point of contact. The role ensures customer needs are understood and met, driving satisfaction, retention, and long-term value. By aligning client goals with the company’s products and services, the Account Manager contributes to revenue growth, customer loyalty, and the overall success of the business.

Responsibilities

• Build rapport with your clients through regular check-in calls and meetings
• Identify opportunities within your client base to cross-sell additional Voly products
• Ensure all relevant client information is logged in HubSpot
• Ensure you engage with your clients at the cadence set in the client hub in HubSpot
• Act as the main point of contact for your clients
• Maintain a high rate of client resubscription
• Assess current processes and suggest improvements
• Collaborate closely with the internal teams to ensure customer satisfaction
• Ensure clients are using the products successfully throughout their organisation
• Flexible working hours – some weekend and after-hours work may be required to support our global clients
• Adherence to all ISO 27001 requirements

Experience and skills

• Quick to learn new technology
• Communicate effectively with clients and the wider operations team
• Highly autonomous with ability to effectively plan, control and organise schedule
• High level of written and verbal communication skills
• Work efficiently and manage time effectively
• Support a high number of clients to a strong degree
• Demonstrate excellent attention to detail
• Take responsibility for personal outcomes
• Build trust with the team
• Bring solutions to problems identified within the team

Job Type: Full-time

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance
• Private medical insurance

Work authorisation:

• United Kingdom (required)

Work Location: In person