Account Manager

MAIN PURPOSE OF THE ROLE: Working in a manufacturing composite organisation to support in all aspects of customer service and internal sales. Working with external customers and internal Toray groups and personnel to maintain and improve services and support. Knowledge of manufacturing operations is essential.

KEY TASKS AND RESPONSIBILITIES:

Compliance with safety rules and policies

Proactively contacting customers to ensure their business needs are met

Support external Sales Account Managers

Respond promptly to customer enquiries

Assist with customer complaint resolution as and when required

Process orders, invoices and credits

Obtain, evaluate and process all relevant information to handle product and service enquiries

Provide pricing and delivery information

Perform customer verifications

Set up new customer accounts

Manage customers' accounts within the ERP system

Keep records of customer interactions and transactions

Communicate and coordinate with all departments

Follow up on customer enquiries

Contribute to the good reputation of the company at all times

REQUIREMENTS :

· Knowledge of Composites manufacturing experience is essential

· Customer service experience within an office setting

· Previous experience within a manufacturing environment is advantageous

· Good communication skills - verbal and written

· Listening Skills

· Numeracy Skills

· Basic Microsoft Office skills (especially Excel, Word & Outlook)

· Good attention to detail with the ability to work in an organised and accurate way

· Positive approach to customer services

· Work proactively and with initiative

· Enthusiastic & willingness to learn

Pay: £55,000.00-£85,000.00 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• Nottingham NG16 4BE: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer Service: 3 years (required)
• Composites Manufacturing: 3 years (required)

Willingness to travel:

• 50% (required)

Work Location: Hybrid remote in Nottingham NG16 4BE