Account Manager
# Account Manager **Host Hotels & Resorts** · Lisboa · `On-site` 🕒 **Статус:** *Опубликовано: 8 дней назад* · *Источник: Indeed* --- ### About the Role Are you ready for a new career challenge in a fast-paced technology environment with a strong team spirit? At Host Hotel Systems, you can combine commercial impact with long-term customer relationships in one of the most dynamic sectors in the market. Host Hotel Systems is the largest technology provider for the hospitality sector in Portugal, serving more than 1,800 clients across hotels, hotel groups, pousadas, hostels and short-term rental businesses. We deliver tailored technology solutions that improve operational efficiency and commercial performance across the hospitality ecosystem. To support our continued growth, we are looking for an Account Manager with solid experience in B2B account management, customer relationship development and revenue growth. In this role, you will manage and grow an existing customer portfolio, strengthen long-term relationships, support retention and identify cross-sell and upsell opportunities. What you will do · Manage a portfolio of Host customers, acting as their main commercial point of contact and building strong, long-term relationships. · Understand each customer’s needs, priorities and challenges, proactively identifying opportunities to create additional value. · Manage renewals, commercial negotiations and contractual agreements, contributing to customer retention and revenue growth. · Identify and develop cross-sell and upsell opportunities within the existing customer portfolio. · Monitor account health, customer engagement and potential risks, taking proactive action to prevent churn. · Coordinate with Product, Implementation, Support and other internal teams to ensure that customer needs are addressed effectively. · Represent the voice of the customer internally, sharing relevant insights on market needs, product opportunities and competitive dynamics. · Maintain accurate and up-to-date customer, activity and opportunity data in HubSpot CRM. · Prepare regular reports on account performance, renewals, opportunities and portfolio development, and communicate results to the management team. · Support the resolution of complex customer requests and escalations when required. What we are looking for · A strong commercial mindset and the ability to identify and develop account growth opportunities. · A bachelor’s degree in Business Management, Hospitality, Tourism or a related field is valued. Relevant professional experience will also be considered. · Between two and four years of proven experience as an Account Manager, Customer Success Manager, Sales Account Manager or in a similar role within B2B SaaS, technology or a related environment. · Experience managing a portfolio of B2B customers, ideally with responsibility for retention, renewals, upselling and cross-selling. · Experience using CRM platforms, preferably HubSpot. · Experience in hospitality, travel technology, SaaS or vertical software is a strong advantage. · Fluency in written and spoken Portuguese and English. Spanish is an advantage. · Strong communication, negotiation and relationship-management skills. · Strong organisational skills and the ability to manage multiple accounts and priorities. · Confidence working with data, CRM platforms and commercial performance indicators. What we value · A strong sense of ownership and accountability. · A commercial mindset combined with genuine customer focus. · Pragmatism, clarity and the ability to prioritise. · Proactivity and the ability to anticipate customer needs. · The ability to build trusted relationships while maintaining a strong business perspective. · Comfort working in a growing, demanding and execution-focused environment. What we offer · A strategic role with a direct impact on customer retention and company growth. · Real autonomy and close involvement in decision-making. · A salary package aligned with the role. · A professional, ambitious and execution-focused environment. · The opportunity to develop your career within a growing technology company. Ready to make an impact? If you are ready to take the next step in your sales career and want a role where you can deepen your expertise while making a meaningful contribution to the business, we would like to hear from you. Send your application to jobs@hostpms.com . We look forward to hearing from you. Localização do trabalho: Trabalho remoto híbrido em Lisboa
Наблюдалась 2026-10-15, впервые 2026-10-06, источник — Indeed.