Account Manager

About Us

Lōvu is an AI-native maternal health platform that supports expectant and new mothers through pregnancy and postpartum. We partner with OB/GYN practices to extend care beyond the office visit, improve patient engagement, reduce administrative burden, and create sustainable financial value for providers. We’re a growing, collaborative team working to make maternal care more proactive, accessible, and connected.

The Role

Account Managers are the primary relationship owners for our partner OB/GYN practices. You’ll drive implementation, engagement, and long-term satisfaction. You will serve as the bridge between practices and our internal teams: Navigation, Clinical Operations, Implementation, Revenue Cycle Management, and Leadership. You’re proactive, organized, and just as comfortable discussing workflows as you are discussing financials.

What You’ll Do

Practice Relationships & Operations

• Own relationships with assigned practices through regular meetings, communication, and onsite visits
• Proactively identify and resolve issues across navigation, enrollment, engagement, financial performance, and workflows
• Track enrollment and engagement, partnering with Onboarding, Navigation, and practice staff to improve results
• Support new practice onboarding, staff training, and workflow improvements with the Implementation team
• Keep accurate records of communications and follow-ups in our CRM

Revenue & Financial Performance

• Partner with the Revenue Cycle team to ensure accurate, timely billing documentation
• Monitor billing, reimbursement, and collections performance, and flag trends and opportunities
• Resolve client billing inquiries involving claims, denials, appeals, and outstanding receivables

Reporting & Communication

• Present account performance, key metrics, risks, and next steps to senior leadership
• Drive alignment and clear ownership across internal teams on client priorities

What You Bring

• Experience as an Account Manager, Customer Success Manager, or similar client-facing role
• Ability to build trust and influence stakeholders, from physicians and practice administrators to executives
• Track record of managing escalations and resolving complex operational issues
• Strong organizational skills and the ability to juggle multiple accounts with attention to detail
• Excellent communication, problem-solving, and presentation skills
• Experience with CRM tools
• Ability to travel to partner practices (approximately 10–20%)

Bonus Points

• Experience in OB/GYN, women’s health, or maternal care
• Background working with or within physician practices
• Familiarity with remote patient monitoring or care management programs

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote