Account Maintenance Department Head

Job Summary

The Head of Account Maintenance Section will lead FirstMetroSec’s account maintenance operations, ensuring an efficient and positive customer account updating experience. The role oversees process improvements, customer records updating initiatives, team performance, and compliance with company policies and regulatory requirements.

Key Responsibilities

• Develop and improve account maintenance policies, procedures, and standards.
• Lead customer records updating initiatives and ensure targets are achieved.
• Monitor team performance and provide reports and recommendations to management.
• Support other departments on account maintenance-related concerns.
• Lead staff training, coaching, performance evaluation, and development.
• Delegate responsibilities and ensure accountability within the team.
• Manage expenses and ensure compliance with regulatory requirements and internal policies.

Qualifications

• Bachelor’s degree in a relevant field.
• At least 3 years of related experience, with prior management experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical, problem-solving, supervisory, and leadership skills.

Pay: Php80,000.00 - Php100,000.00 per month

Benefits:

• Additional leave
• Company car
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided
• Work from home

Experience:

• Account management: 3 years (Required)

Work Location: In person