Account Director

Description

At Mad Fish Digital, our mission is to create breakthrough experiences for our employees and clients. Having recently joined forces with advertising agency Grady Britton, our combined expertise unites brand, creative, PR, media, and performance marketing services under one roof. Together, we help ambitious brands build genuine connections that drive sustained growth.

We're looking for an Account Director to join our team—a collaborative partner who brings clarity and curiosity to every interaction, and who’s ready to tackle the adventure ahead with us. As we continue building our integrated agency, you’ll play a key role in strengthening client partnerships, connecting teams and capabilities, and ultimately, helping our business flourish.

As Account Director, you’ll champion the growth and long-term success of our client partnerships. You’ll act as a trusted advisor to clients, helping them navigate market shifts, discover new opportunities, and elevate their brands.

From brand strategy to omni-channel marketing campaigns, you’ll speak credibly to our full range of services, ensuring that our efforts reflect our clients’ core business goals. You’ll manage account health and profitability, anticipate risks and opportunities, and advocate for both clients and teams. In partnership with our production team, you’ll create the conditions for delivering breakthrough experiences that position our agency as a key extension of our client’s team.

What you'll do

Client Leadership: Build and maintain trusted relationships with senior and executive client stakeholders, driving impact through demonstrating a deep understanding of their business, audience, and challenges that positions the agency as a seamless extension of their in-house creative and marketing teams. Partner with stakeholders to understand business pain points, identify blind spots, and unlock new opportunities.

Integrated Marketing Expertise: Bring a deep understanding of integrated marketing disciplines, brand strategy, and industry best practices to connect services and deliver cohesive client solutions. Apply your knowledge of marketing trends, emerging technologies, and best practices across brand, creative, media, and performance marketing to identify opportunities that improve client outcomes.

Account Health: Translate performance data into compelling recommendations for both marketing and executive-level client stakeholders. Maintain visibility into the health of each account and its major workstreams, ensuring client expectations, agency commitments, and delivery plans stay aligned. Partner with Account Leads and Producers to address risks, resolve escalations, and deftly navigate conversations on value, impact, and growth strategies with stakeholders.

Account Growth: Partner with Creative, Channel, and Production experts to identify new opportunities that align client budgets and goals to integrated service strategies. Develop and pitch marketing plans, proposals, and SOWs that effectively communicate our value and align stakeholder expectations.

Revenue & Performance: Set and deliver against clear KPIs for your accounts, proactively reporting on performance, risks, and results to the Head of Client Services. Own revenue projections, account profitability, and scope management.

Cross-functional Collaboration: Partner with Creative and Channel leaders to tailor our service strategies to each client’s scope and budget. Leverage brand research and campaign performance data to provide conclusive narratives and actionable insights for client teams.

Team Leadership: Mentor team members and support hiring efforts as our business grows. Foster an enthusiastic, inclusive, and solutions-oriented team environment.

What you'll bring

- Deep experience as agency account leader with a background in integrated agency dynamics and processes. B2B technology industry experience is preferred

• Effective organization skills with the ability to manage competing priorities across fast-moving projects and initiatives
• A proactive, decisive leader who drives solutions, demonstrates accountability, and knows when and how to effectively escalate
• Ability to build trusting relationships with teammates and stakeholders, and the presence to guide them to successful outcomes
• A positive, audience-first thinker with the ability to speak credibly across brand strategy, creative, and channel
• Proven experience identifying opportunities and leading teams in developing compelling, insight-driven pitches tailored to clients’ businesses, industries, and audiences that increase scope and revenue
• Fluency in brand and performance marketing strategy and tactics. You speak the technical language of strategists across a variety of creative and marketing services and translate it for clients and executives

Reports to: Head of Client Services

Internal Cross-Functional Partners: Creative, Channel, Production, and other members of leadership

Mentors: Production talent across projects

External Partners: CMOs and senior marketing executives

We know great candidates don't always fit neatly into a job description. Your experience, perspective, and path are uniquely yours. Even if your experience isn't perfectly aligned with our description, you may bring something to this role that we haven't yet considered. If you're excited about what we do and eager to contribute, we encourage you to apply.

Benefits

Mad Fish offers a hybrid work environment, competitive pay, and a comprehensive benefits package including unlimited PTO—we mean it! Our employees take an average of 22 days per year in addition to paid holidays, no questions asked.

What we offer

• 100% Company-paid Healthcare: Comprehensive Medical, Dental, and Vision coverage with a fully funded plan option for employees
• Unlimited PTO: Take time to rest and recharge
• Annual Holiday Closure: We close the office for a week at the end of the year to give the team a well-earned break
• Retirement Contributions: A 3% company contribution to your 401(k), no match required
• Paid Parental Leave: Up to 6 months of flexible family leave
• Remote-work Friendly: Flexible remote work options to support your temporary travel plans
• Professional Development Budget: An annual budget to explore self-led growth opportunities

About Mad Fish Digital

Mad Fish Digital is a digital marketing agency headquartered in Portland, Oregon, that champions creative strategies and stays accountable to the results. We're a certified B Corp digital agency with a team dedicated to transparent business practices and changing the way companies show up in the world. Our values shape how we engage with our clients, each other, and our community.

Our Values

• People first. Strong relationships are our foundation. We listen before we respond, and lead with empathy and honesty.
• Better together. We share work early, invite other perspectives, and build bridges across every team.
• Endlessly curious. We keep asking "what if?" and stay ahead of the cultural and market shifts that matter to clients.
• Do the right thing. We deliver on commitments, speak up early when things shift, and choose long-term trust over short-term wins.
• Equity, always. Together, we’re building a workplace and a body of work that's open to every perspective.

We believe our differences make our work, our relationships, and our collective impact stronger. The experiences we bring, the perspectives we challenge each other with, and the ideas we create together are what make us Better together.

We're committed to cultivating an inclusive and equitable environment where people feel safe to contribute, question, grow, and show up as their genuine selves. We recognize that this work requires ongoing commitment, and we hold ourselves responsible for continually learning, listening, and creating opportunities for our team to thrive.

Equal Opportunity

Individuals seeking employment at Mad Fish are considered without regards to age, color, mental and physical abilities, ethnicity, family status, gender identity and expression, language, national origin, political affiliation, race, religion, sexual orientation, socio-economic status, military status, and other characteristics. All individuals should apply.

As an equity affirming company, Mad Fish Digital searches for, encourages, and engages with individuals and groups that represent diversity in our community. We not only challenge discrimination in regards to gender identity and expression, sexual orientation, racial identity, faith identity, age, disability, and social class, we consciously make efforts to reach out and include diversity in employment, vendors, and clients.

Equity, Diversity & Inclusion Statement

Justice, Equity, Diversity, and Inclusion are at the heart of Mad Fish Digital and our mission of being the best agency for the world. Centering our employees first, and in partnership with our clients and community, we honor diverse lived experiences and perspectives and condemn discrimination and injustice. We commit to holding ourselves accountable for what we know is right while continuing to learn from those around us. Mad Fish celebrates the diversity between and within our employees and our partners. We strive to be genuine in our efforts in creating a more inclusive, equitable, and just world.

Mad Fish Digital’s employees, clients, and partners create a diverse community of age, color, mental and physical abilities, ethnicity, family status, gender identity and expression, language, national origin, political affiliation, race, religion, sexual orientation, socio-economic status, military status, and other characteristics.

We continuously work to support a culture where Justice, Equity, Diversity, and Inclusion are not only celebrated and practiced, but are also weaved into the very fabric of our company.