Account Director

Account Management Roles & Responsibilities

1. Account Director

Primary focus: Client portfolio, commercial performance, team leadership, and strategic oversight.

Role purpose

To lead the assigned client portfolio and Account Management team, oversee the development and delivery of projects, maintain strong client relationships, and ensure that projects meet commercial objectives while remaining achievable for the wider organization.

Key responsibilities

• Client relationship management: Own strategic client relationships, senior-level communication, retention, and escalations.
• Business development: Identify opportunities to expand existing accounts, secure repeat business, and develop new client relationships.
• Creative and proposal oversight: Guide the strategic direction of major proposals and review concepts before presentation when required.
• Project oversight: Monitor major projects from briefing through delivery, intervening at critical milestones and when risks arise.
• Commercial management: Review project budgets, pricing, margins, and scope within delegated authority.
• Team management: Allocate accounts and projects, balance workloads, delegate responsibilities, and develop Account Managers and Account Executives.
• Cross-department coordination: Resolve major conflicts involving Design, Operations, Finance, client expectations, and project deadlines.
• Change control: Review significant client changes that affect budget, scope, delivery dates, or resource allocation.
• Performance monitoring: Track client satisfaction, portfolio revenue, profitability, proposal conversion, and project performance.

Authority and accountability

The Account Director is accountable for the overall health and commercial performance of their portfolio, the quality of client relationships, and effective team management.

They should not routinely take over the day-to-day coordination of projects that can be managed by Account Managers.

Pay: From E£40,000.00 per month

Work Location: In person