Account Coordinator- NPPFA
NPPFA BENEFITS IS HIRING Account Coordinator Be the trusted voice for public employees planning their financial future. 330+ government units. 25+ years of trust. One growing team. NPPFA Benefits administers a financial co-op on behalf of the National Public Pension Fund Association, a not-for-profit serving over 330 units of government nationwide for more than 25 years. We're looking for a sharp, service-minded Account Coordinator to join a team that treats every phone call, every form, and every follow-up as a chance to make someone's financial future a little more secure. WHY YOU'LL LOVE THIS ROLE Be the first friendly voice customers hear. You'll solve real problems, not just transfer calls. Work with purpose: every task supports public employees' retirement and healthcare benefits. Join a stable, growing organization with two decades of proven success and a reputation for excellence. Hybrid remote flexibility available once you're trained and thriving. RESPONSIBILITIES Use exceptional customer service and interpersonal skills to answer calls regarding client questions. Locate and research information using multiple systems and technologies. Document customer inquiries and actions taken; follow up on outstanding items promptly. Learn and maintain a strong working knowledge of products, procedures, and systems. Monitor and distribute emails and faxes; log activity in record systems. Prepare incoming paperwork for review or processing: open, distribute, log, or scan physical mail. Follow up with customers on outstanding paperwork and assist with completion. Answer incoming client calls and respond to requests for forms, general inquiries, and status updates. Make outgoing calls to follow up on outstanding paperwork and requirements. QUALIFICATIONS 3–5 years of call center or customer service experience. Financial services or insurance industry experience is a big plus. A professional, confident communication style, written and spoken. The ability to thrive independently and as part of a collaborative team. Proficiency with MS Office tools and CRMs. HubSpot experience is a plus. Sharp attention to detail and a high degree of accuracy. Excellent time management and prioritization skills. The ability to meet deadlines in a high-volume, fast-paced environment. Adaptability: you roll with change and keep moving. WORK CONDITIONS Office/call center environment. Hybrid remote schedule may be available upon completion of training. NPPFA BENEFITS IS HIRING Pay: From $60,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: Hybrid remote in Glenview, IL 60026
Наблюдалась 2026-09-14, впервые 2026-08-18, источник — Indeed.