3rd Line Engineer

We're looking for a 3rd Line Engineer to join our Corporate Operations Directorate. This role can be based at any of our office locations: London, Birmingham, Bristol, Manchester, York, Glasgow. ORR operates a hybrid working model, working from a workplace location other than home for at least 40% of each month. This may be higher depending on the role and business needs. Workplace locations include ORR offices, inspection sites, off-site meetings, conferences, and other approved business locations.

The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain’s railways and monitor of performance on England’s strategic road network.

This is an exciting time to join ORR, we are delivering a significant transformation programme to create a consistently agile and enabling organisation, with the right capability and a strong, inclusive culture that reflects our talented people. This will ensure we continue to operate as an independent, expert regulator, fit for the future and equipped with the capabilities and ways of working required to support sector-wide rail reform, while contributing to the government’s broader agenda on regulatory reform and economic growth. Further detail on our future role is set out here.

Corporate Operations leads on finance, HR, IT, security, estates & organisational changes. The ORR is relatively small, so colleagues working in this directorate have a hands-on role in daily operations & a strong understanding of how we work. The Information, Facilities and Service Development (IFSD) team supports ORR in achieving its strategic objectives by providing high-quality IT and digital services, ensuring information is managed effectively, maintaining a safe, secure and fit-for-purpose property portfolio, and leading ORR's arrangements for health and safety, security, cyber security and business continuity, enabling colleagues to work safely, securely and effectively wherever they are based.

ORR has an internal technical operations team alongside an external service desk, working in partnership with external providers that deliver network and application support. Reporting to the Senior Technical Lead, the 3rd Line Engineer has a key role in supporting the organisation’s infrastructure, ensuring smooth service delivery between providers and maintaining service levels. The role is the first point of escalation for issues involving new providers and requires effective workload management, prioritisation of competing demands and delivery at pace while maintaining service quality. Security clearance is required, and occasional travel to other ORR sites may be necessary.

Please refer to the attached Job Description and Job Information Pack for further details.

Find out what our colleagues have to say about their ORR careers at Our people | Office of Rail and Road (orr.gov.uk).