3PL Operations Lead
# 3PL Operations Lead **CTK USA INC** · Ontario, CA 91761 · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role About CTK USA CTK USA INC. is a leading partner for e-commerce businesses, providing end-to-end logistics and fulfillment services across diverse industries and customers. We help merchants focus on building their brand and reaching their next level of growth through multi-channel order fulfillment services and e-commerce management software. About the Role As our 3PL Operations Lead, you'll lead day-to-day third-party logistics (3PL) warehouse operations for multiple clients. You'll guide a team on the floor through receiving, putaway, pick/pack/ship, and inventory control, and make sure every client's service level agreements (SLAs) and KPIs are met. What You'll Do Daily 3PL operations - Lead and coordinate daily warehouse operations across multiple clients, including receiving, putaway, replenishment, pick/pack/ship, and returns. - Plan and assign daily work to balance labor across client accounts based on order volume and priorities. - Process inbound receipts, putaway, order release, picking, packing, and shipping accurately and on time using the WMS and RF scanners. - Verify inbound shipments against ASNs/purchase orders, and document and escalate overages, shortages, and damages. - Coordinate outbound shipments with parcel and freight carriers to meet client shipping schedules. Client SLAs, KPIs, and inventory - Meet client-specific requirements, SLAs, and order cut-off times, including order accuracy, on-time shipping, and dock-to-stock targets. - Track and report key warehouse and client KPIs such as order accuracy, on-time shipment, inventory accuracy, and units per hour. - Maintain inventory accuracy by client through cycle counts, discrepancy research, and reconciliation in the WMS. - Serve as a point of contact for client operational questions, and communicate order status, inventory issues, and exceptions to clients and internal account teams. Team and continuous improvement - Train, guide, and evaluate new warehouse associates on client-specific procedures, WMS processes, and safety standards. - Enforce safety, housekeeping, and quality standards on the warehouse floor. - Suggest and help implement improvements to processes, productivity, employee workflow, and space utilization. - Collaborate with team members, other shifts, and other departments, and prepare reports for management, other departments, and clients. What We're Looking For - 2+ years of supervisor or team lead experience in a third-party logistics (3PL) warehouse, distribution, or fulfillment center environment (required). - Experience supporting multiple clients in a shared 3PL warehouse and working to client SLAs and KPIs. - Leadership skills and the ability to manage staff in a team-oriented, multi-shift environment. - Thorough knowledge of receiving, putaway, pick/pack/ship, shipping, inventory management and control, logistics, and warehouse operations. - A proven ability to maintain high inventory and order accuracy, along with quality, service, and client relationships in a fast-paced setting. - Strong attention to detail and business analysis skills, with a track record of executing company standards successfully. - Clear communication with people at all levels of the organization and with external clients. - Hands-on experience with warehouse management systems (WMS) and RF technology. - Strong computer skills, including MS Excel, Word, and Outlook. Physical Requirements - Work on-site in a warehouse environment where noise is usually low to moderate. - Regularly talk and listen, and frequently use your hands to handle objects, tools, and controls. - Occasionally stand, walk, sit, and reach with your hands and arms. - Occasionally lift and/or move up to 25 pounds. - Close vision, distance vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Наблюдалась 2026-10-15, впервые 2026-10-13, источник — Indeed.